Delivery and returns

Shipping information

Orders will be posted on Tuesdays and Fridays only.

CHRISTMAS ORDERS - Last Dates

International Orders - Sunday 3rd December

UK Orders - 2nd Class Postage - Wednesday 13th December

UK Orders - 1st Class Postage - Sunday 17th December

Pick Up from Studio (by prior arrangement) - Last day Tuesday 19th December

Custom Orders
Custom orders will be made and shipped out within an agreed time frame to ensure that your order is made correctly and so that it gets to you for your required date. If you are interested in a customised item please have a look at the Custom information and please feel free to e-mail me to discuss your requirements.

All jewellery
All jewellery will be sent as small parcel (so you will need to be in to receive your items as they will not fit through a standard letter box) with Royal Mail
FREE 2nd postage to UK addresses for full priced items and £4.00 per order for sale items,
£5.75 1st Class Signed For UK only
Europe, (Sorry I’m unable to ship to Europe).
£8.00 for USA
£5.00-£8.50 for the Rest of the World.

Please note that customers outside of the UK will be responsible for all handling fees, local import duty &/or taxes that are applicable. Shipping charges for orders that are uncollected due to unpaid government duty/tax charges will not be refunded.

All UK orders will be shipped within 1-3 working days unless it is a custom order, anything urgent please get in touch.
All European and World Wide orders will be shipped as normal airmail and can take up to 14 working days to arrive. Royal Mail states that they aim to deliver goods to Europe within 3-5 working days and the rest of the world 5-7 working days. But they do not guarantee that and advise that it could take up to 14 working days for goods to arrive. (The above times are in normal times, please allow extra time for your parcel to arrive over busy periods).

International Buyers
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Italian, Australian and New Zealand buyers please be aware of the list of items that are not allowed to be imported before making a purchase, I wouldn't want to disappoint you by not being able to ship.

If the item fails to arrive or is damaged please contact me and send photos of the contents and the condition of the box and I will sort this out for you as soon as possible.

Returns and Exchanges
We hope that you are happy with your item but should you wish to return the item for some reason, you have 14 working days after receiving the goods to let me know and send the goods back.

Unless the reason of the return is due to an error on my behalf, the buyer is responsible for the return postage and packaging, and must be sent back unworn, with tags and in a re-saleable condition with tracking or delivery confirmation. Once the item is delivered back safely I will issue you with a refund for the purchase price minus £4 administration costs.

Custom and special orders are not returnable unless there are defects in the item(s). If you have a problem with a custom order, please contact me as soon as possible so I can do what I can to make it right for you.